This Refund & Warranty Policy explains how refunds, replacements, and warranty claims are handled on Olux.
1. Overview
Olux is a digital marketplace where verified vendors sell digital products. Because digital products are delivered electronically and may provide immediate access, refund requests are handled carefully to protect both buyers and vendors.
All eligible purchases are protected through the Olux dispute system and escrow protection.
2. Warranty Period
Unless a vendor provides a different warranty period in the product listing, digital products purchased through Olux include a 7-day warranty period from the time of delivery.
During this period, buyers may report valid product-related issues through the dispute system.
3. Eligible Refund Cases
A refund request may be approved in situations including:
- The product was not delivered.
- The provided account or product is invalid.
- The buyer received a product different from the description.
- The product stops working during the warranty period.
- The vendor fails to respond or provide support for a valid issue.
4. Non-Refundable Situations
Refunds will generally not be approved when:
- The buyer changes their mind after purchase.
- The buyer purchased the wrong product without reviewing the listing.
- The buyer has successfully accessed or used the delivered product.
- The buyer violates the product's terms or usage conditions.
- The issue is caused by buyer actions or misuse.
5. Instant Delivery Products
Many products on Olux are delivered instantly after payment confirmation.
Because digital products may provide immediate access, buyers should carefully review product information before completing a purchase.
6. Refund Request Process
To request a refund:
- Open a dispute through the Olux platform.
- Provide details about the issue.
- Submit any required evidence, screenshots, or relevant information.
- Allow the review process to be completed.
7. Dispute Review
Refund decisions are made by Olux moderators after reviewing information provided by both buyers and vendors.
Olux may consider:
- Product description.
- Delivery records.
- Communication between buyer and vendor.
- Evidence submitted during the dispute.
Olux moderator decisions are final for marketplace dispute resolution.
8. Refund Method
Approved refunds will be credited to the buyer's Olux wallet balance.
Wallet credits may be used for future purchases on the Olux marketplace.
9. Vendor Warranty Responsibilities
Vendors are responsible for supporting the products they sell and honoring warranty commitments stated in their listings.
Vendors must:
- Provide accurate product information.
- Assist buyers with valid product issues.
- Respond to dispute requests when required.
- Maintain reliable product quality.
10. Seller Protection
Olux protects vendors from unfair refund claims by reviewing disputes based on available evidence.
Refund requests that appear fraudulent, abusive, or unsupported may be rejected.
11. Abuse Prevention
Attempting to abuse the refund system, repeatedly submitting false claims, or misusing purchased products may result in account restrictions or suspension.
12. Contact
If you need assistance with a refund or warranty issue, please contact Olux support through the ticket system, email, or Telegram.